Many of the programs involving photo needs last from 8-10 weeks. Turn around time is essential. Once the pictures have been taken, how soon are they available to the participants?
Sportraits normal turnaround time is approximately 3-4 weeks. We have several points at which we take time to ensure order accuracy and quality. If needed, quicker turnaround times are available.

How are the portraits distributed to the player?
Sportraits ships the portraits to each coach, with each child's order packaged individually and then sorted by team.

Team portraits are typically taken the day of the sports jamboree. Time is limited and it is essential that the schedule be adhered to. How many teams can you photograph in an hour?
With an available staff of over 50, Sportraits can assure you that we can handle any number of teams to meet your organization's needs. We do bring all necessary help to each activity, so parents and coaches help is not required. We guarantee our on-time performance on picture day. If a team is not being photographed within 10 minutes of their scheduled time, they'll be entitled to receive $25 towards their year-end party. This does not apply if teams are waiting for late players or coaches. (Due to their size, this does not apply for football teams).

Are sports that are played outdoors photographed outdoors? What type of backdrop is used for indoor pictures?
Sportraits tries to photograph each sport in it's own environment. If portraits are done indoors, Sportraits uses custom made canvas and muslin backgrounds.

Occasionally, teams miss their photo session. How do you handle make-up photographs?
We understand that for a number of reasons, teams or players are sometimes unable to make the scheduled picture day that their league has booked with Sportraits. However, in order to be fair to everyone, Sportraits has certain requirements that must be met in order to schedule a makeup day for teams that missed the original picture day. This also applies to organizations that would like to schedule us for pictures, but have less than 5 teams. Please contact us for more information.

Are your photographers sensitive to people with "special needs" (I.e.Special Olympic team pictures?)
Sportraits can assure you that we will spend the necessary time and effort to produce a great portrait of all children including those with special needs.

Do you offer a product guarantee?
Sportraits offers a 100% guarantee on all of our products and services. This written guarantee is included on our order envelope, with information on how to contact us directly with any questions or comments.

Are your prices competitive?
We do believe our prices are competitive. We invest more in our people, products and equipment in order to provide our customers with the best quality and service possible, so we may not be the least expensive. However, we have found that parents are more concerned with an organized, efficient picture day and top quality products. More often than not, leagues have had many more complaints about poor quality and customer service from previous photographers, rather than about price. While we understand that pricing is a part of every decision, we hope that your decision will not be based on price alone.

What is your business' definition of customer service?
Sportraits firmly believes in providing every customer with the utmost in service and quality in our products. We make every effort in our scheduling of teams; organization on photo day, quality of our products, delivery, and our follow-up afterwards to make sure each and every one of our customers is satisfied. If there are ever any questions or concerns, we will handle them directly and solve any challenge as soon as it arises.

Does your business maintain regular office hours with a local telephone number to facilitate customers questions and concerns?
Sportraits hours are normally Monday-Friday 9:00 am to 5:00 pm. However, we are often in the office before and after normal hours and on weekends. We have a toll free 800 number as well as a voice messaging system and return calls as soon as possible after they are received.

Can you buy from the "Add-on" list?
Yes. Sportraits created the plans as a savings benefit to the players who would like to purchase our most popular combinations. They can purchase an item from the add-on list if desired.

Are you willing to offer free team pictures the coaches and sponsors? Would you be willing to sponsor a team?
Sportraits provides the coaches of each team with complimentary 5x7 team portraits. Sponsors will receive a complimentary sponsor plaque that includes a team 5x7. Sportraits is more than happy to support an organization by sponsoring a team.

Do you offer a rebate?
Sportraits will add any amount you wish to our existing packages that will be rebated back to your organization. The reason for this is simple, we do not want to “buy” our way into a league and then be forced to cut corners in our quality or service to make up for the money we are rebating.

What if it rains ?
No problem! Sportraits has invested in a self-supporting tarp system that allows us to keep on working in inclement weather. (We cover the players and teams too, not just our gear).

What equipment do you use?
Sportraits uses only professional digital equipment and studio lights with generators. (Not on camera flash or battery packs).

What method of payment do you accept?
Sportraits accepts cash, checks, and credit cards (American Express, Discover, Visa, & Mastercard). We use cash registers on site for our transactions to better serve our customers. Customers can also use our Speedpay service, which allows them to prepay online with a credit card and bypass the cashier table on picture day. Sportraits created and launched this service in 2004 as an added convenience for our customers.

Do you require a multi-year contract?
Sportraits does not require a multi year contract. We truly believe that it is in the best interest of our customers and Sportraits to earn the privilege of photographing your organization year after year.